FAQ
Everything you may wish to know about your TIMARAN order, from delivery to care.
Each TIMARAN order is prepared with care in our Dubai atelier and entrusted to Aramex. Estimated delivery times, from the day your order is placed:
- United Arab Emirates: 1–2 business days
- GCC countries: 2–3 business days with Express delivery, or 4–6 business days with Standard delivery in Saudi Arabia, Kuwait, Bahrain and Oman
- Egypt, Jordan and Lebanon: 4–6 business days
- United Kingdom and Europe: 4–6 business days
- United States and Canada: 5–7 business days
- Asia and Australia: 5–7 business days
- Rest of the world: 7–10 business days
As soon as your piece is on its way, we will send you an email with your tracking details, so you may follow its journey to your door.
Delivery within the United Arab Emirates is always complimentary, with no minimum order.
Delivery is also complimentary, by express service, on orders of AED 3,500 and above to the rest of the GCC, Australia, the United Kingdom and Europe. For all other orders, delivery is calculated at checkout according to your destination and the weight of your order, so the full amount is always shown before you complete your purchase.
For deliveries outside the UAE, local import duties and taxes may apply. These are set by the customs authorities of your country and are settled upon arrival.
Yes, TIMARAN is delighted to deliver to clients around the world. Within the GCC, you may choose between Express and Standard delivery at checkout.
Within the UAE, your piece arrives in a TIMARAN box, wrapped in white tissue. For international deliveries, it travels in protective packaging without a box, keeping it safe on its journey while keeping delivery lighter for you.
We recommend professional dry cleaning only. Steam lightly before wearing to refresh the silhouette, and store your piece on a padded hanger to preserve its shape for years to come.
Should you wish to cancel, please contact us as soon as possible and our team will be glad to assist. If your order has already been dispatched, the delivery and any customs fees incurred will be deducted from your refund.
We gladly accept returns within 3 days of delivery, provided your piece is unworn, unwashed and returned in its original packaging with all tags attached.
To arrange a return, simply write to contact@timaran.com with your order number, and our Client Services team will guide you through each step.
Returns and exchanges carry a delivery fee, which our Client Services team will confirm when arranging your request. Kindly note that the original delivery fee is not refundable.