Shipping Policy

Every TIMARAN order is prepared with care at our atelier and entrusted to our express delivery partner, who brings it to your door, wherever you are in the world.

Estimated delivery times, from the day your order is placed:

• United Arab Emirates: 1–2 business days
• GCC, Egypt, the United Kingdom, Europe, the United States, Australia and most other destinations: 2–4 business days by express delivery
• Iraq, Lebanon, Libya, Palestine and Yemen: 4–10 business days

Orders are prepared on business days and are not dispatched on weekends or public holidays. Delivery times are estimates and may vary slightly with customs clearance and local delivery services. Should your order be delayed for any reason, our team will be in touch with you personally.

Delivery within the United Arab Emirates is always complimentary, with no minimum order.

Delivery is also complimentary, by express service, on all orders of AED 3,500 and above, or the equivalent in your currency, wherever we deliver, with the exception of Iraq, Lebanon, Libya, Palestine and Yemen.

For orders below AED 3,500, a flat express delivery fee applies according to your destination. The full amount is always shown at checkout before you complete your purchase.

Kindly note that delivery fees are not refundable.

Within the UAE, your piece arrives in a TIMARAN box, wrapped in white tissue. For international deliveries, it travels in protective packaging without a box, keeping it safe on its journey while keeping delivery lighter for you.

As soon as your order is on its way, we will send you an email with your tracking details, so you may follow its journey to your door. Tracking becomes active within 24 hours.

Import duties and taxes are included for deliveries to the GCC (Saudi Arabia, Kuwait, Qatar, Bahrain and Oman) and Egypt. We settle them on your behalf, so there is nothing to pay on delivery.

For all other destinations outside the UAE, local import duties and taxes may apply. These are set by the customs authorities of your country, are not included in the price of your order or its delivery, and are settled upon arrival.

Once our delivery partner confirms a parcel as delivered, it is no longer in our care. Should anything seem amiss, please contact us and our team will gladly share all tracking and carrier details to assist you.