Exchange Policy
We offer exchanges under the following conditions:
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Exchanges are available for a different size of the same item only.
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The item must pass inspection before an exchange is processed.
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We will arrange pickup from your delivery address once the return is approved.
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Exchange orders are subject to stock availability.
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If any technical issue occurs during exchange processing, our team will assist you directly.
❌ Order Cancellation
If an order is canceled after it has been shipped, any applicable shipping and customs fees will be deducted from the total refund amount.
🛠 Damaged or Incorrect Items
If you receive a damaged or incorrect item, please initiate a return within 3 days of delivery. The item must be returned in its original condition.
Upon confirmation, we will:
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Issue a full refund, including delivery charges and taxes (if applicable)
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Or send a replacement item free of charge if requested
📞 Need Assistance?
If you have any questions or need help with your order, please contact our support team at:
📧 contact@timaran.com